Return policy

Return Window

You have 14 days from the day your order is delivered to request a return. Email us at support@habitus.ca to get started. All returns require an approved return authorization before anything is shipped back, and items sent back without one will not be accepted.

Return Conditions

Your item must be new, unused, unassembled, and in its original packaging, with proof of purchase. Every returned item must be in resalable, as-new condition: the same condition a new customer would expect to receive it in.

Items that have been used, assembled, or removed from their original packaging cannot be returned. We reserve the right to refuse a return, or adjust the refund amount, for any item that arrives back to us in a condition that cannot be resold as new.

Refunds, Store Credit & Fees

You can choose how you’d like your return handled:

Store credit or exchange: no fee. You receive the full product amount as store credit or toward an exchange.

Refund to your original payment method: a 10% restocking fee applies to all returns. The fee covers receiving, inspection, and restocking costs.

Original shipping charges are non-refundable. Once we receive and inspect your return, we’ll issue your refund or credit within 10 business days. Banks and credit card companies may take additional time to post refunds.

Return Shipping

Return shipping is arranged and paid by you. Please use an insured, trackable service, as items remain your responsibility until they reach us. Approved returns are sent to:

Habitus
762 Dundas Street
London, Ontario, Canada
N5W 2Z7

Cancellations

Orders begin processing within 24 hours. If you need to cancel, contact us immediately. Custom orders and special-ordered products cannot be cancelled, returned or refunded after 24 hours.

Damaged or Incorrect Items

Please inspect your order on delivery and report any damage, defect, or incorrect item within 24 hours at support@habitus.ca. Keep all packaging, and send photos of the box along with photos or video of the issue. We’ll make it right with a repair, replacement, or exchange at no cost to you.

Final Sale Items

The following cannot be returned, refunded, or exchanged: made-to-order furniture; custom and COM/COL orders; special-order items, meaning products ordered from the manufacturer specifically for your order; floor models; and items marked final sale or clearance.