Questions, Answered Thoughtfully

We’ve gathered some of the most common questions our customers ask from shipping and lead times to design services, product care, and general inquiries. Whether you’re curious about our brands, need help choosing the right piece, or want to learn more about our process, you’ll find answers here. If you don’t see what you’re looking for, our team is always happy to help.

Frequently Asked Questions

What does Habitus mean?

The word Habitus reflects our belief that we are the sum of our environments. By shaping the spaces around us, we can change the way we live, feel, and experience the world. This philosophy naturally aligns with the Scandinavian concept ofhygge, the feeling of comfort, balance, and contentment that comes from thoughtful design and simple, intentional living. It’s a reminder that good design isn’t just about how a space looks but how it makes you feel.

What makes Habitus different from other furniture stores?

We focus on Scandinavian and modern design that balances form, function, and craftsmanship. Every piece is chosen for its quality, authenticity, and timeless appeal. Many of our brands are exclusive to London and surrounding areas, and we work directly with our partners to ensure each piece meets the highest standards.

Can I visit your showroom in London, Ontario?

Yes. Our showroom is located in London, Ontario, and open to the public during regular hours. You can also book a personalized appointment for one-on-one design support and product viewings.

Do you offer design consultations?

Yes. Our complimentary Design Services help you plan your space with personalized support. We can assist with furniture layouts, 3D visualizations, and material selections to help you make confident design decisions.

Can you help me choose pieces that work together?

Absolutely. Our team is here to help with scale, finishes, materials, and composition so your space feels cohesive and intentional. Whether you are selecting a single piece or furnishing a full room, we will guide you every step of the way.

Do you work with designers or trade professionals?

Yes. We collaborate with accredited designers, architects, and builders through our Trade Program, offering exclusive pricing and personalized project assistance.

What is the typical lead time for furniture and lighting?

Lead times vary by brand and product, typically ranging from 6 to 14 weeks for anything not in stock. We provide an estimated timeline when you place your order and keep you informed as it progresses.

Can I check the status of my order?

Yes. Once your order is placed, our team monitors its progress and provides updates at key stages. You can contact us anytime if you would like a detailed update.

Do you ship across Canada?

Yes. We ship nationwide using trusted carriers who specialize in handling premium furniture and lighting. Most orders over $500 qualify for free shipping across Canada. Delivery options and rates are calculated at checkout or provided with your quote.

Can I pick up my order in person?

Yes. Local pickup is available from our London showroom once your order has arrived. You are welcome to pick up any time during our regular operating hours or schedule a specific time for convenience. We will notify you as soon as your order is ready.

How do I care for my furniture or lighting?

Each brand and material has its own recommended care instructions. We are happy to provide detailed guidance to help your pieces age beautifully and last for years to come.

Are your products authentic?

Yes. Habitus is an authorized retailer for every brand we carry. Each piece is sourced directly from the manufacturer and guaranteed authentic.

Do you sell vintage furniture?

Yes. Our vintage selection celebrates timeless design and craftsmanship. We are very selective about the pieces we bring in, focusing on quality, character, and design significance. Our vintage pieces are available exclusively in-store and not listed online. If you have a piece you would like to sell, please contact us with details and photos.

What is your approach to sustainability?

We believe sustainability begins with longevity. That is why we partner with brands that prioritize responsible production, enduring materials, and thoughtful design meant to last a lifetime.

Do you work with Canadian brands?

Yes. Alongside our Scandinavian lines, we proudly carry Canadian brands such as Edits Furniture, Gus Modern, and Mark Krebs. Each shares our commitment to quality, comfort, and thoughtful design.

Detail of X HM13 Coffee Table by &Tradition with a modern lamp and books, Scandinavian oak coffee table close-up
VL 56 Pendant by Louis Poulsen
japandi bedroom inspiration
mid century modern oak lounge chair designed by poul m volther for fdb mobler
Oak String® System chest of drawers with two drawers styled in a bedroom shelving unit with modern decor accents
Pair of Panthella 320 Table Lamps by Louis Poulsen in opal white and opal beige on black marble side tables in a contemporary living room.
Stacked Daystak RD1 Side Chairs by &Tradition in beech placed in a modern kitchen setting
Artek Stool by alvar aalto
STOFF Nagel Candle Holder, Solid Brass
Can I pick up my order in person?
muuto doze lounge chair and vase
louis poulsen ph 80 floor lamp
Vintage Danish Furniture
Fredericia Plan Chairs in Bordeaux red and brown upholstery with brushed chrome legs around rectangular wood table
Side profile of natural oak Cleo Chair by Edits Furniture with sculpted backrest