Shipping policy

Free Shipping Over $500

We offer free standard delivery on most products shipped within Canada when your order total is $500 or more. Select items ship by specialized freight and carry a delivery charge, calculated and shown at checkout before you pay.

For large or bulky items, free shipping includes curbside delivery only. For furniture deliveries, the carrier will contact you to schedule a delivery time, so please make sure your phone number at checkout is current.

If you prefer white glove delivery, which includes in-home placement and packaging removal, contact us and we’d be happy to provide a quote.

Showroom Pickup

Prefer to pick up? Select pickup at checkout and we’ll email you as soon as your order is ready at our London showroom. 

Split Shipments

Orders containing items from multiple brands may arrive as separate shipments. You’ll receive tracking for each shipment as it goes out. There’s never an extra shipping charge for split delivery.

Receiving Your Order

Please inspect your items on delivery. If anything arrives damaged, note it with the driver where possible and email us at support@habitus.ca within 24 hours with photos.

Lead Times: Quickship

Products marked with a “Quickship” badge are in stock and ready to ship. These items typically ship within 1-4 weeks of placing your order. You’ll receive tracking details by email as soon as your order ships.

Lead Times: General

If a product doesn’t have a Quickship badge, it is either made to order or currently not in stock, and lead times will vary by vendor. For the lead time on a particular item, reach out to us at support@habitus.ca.

COM & COL Orders

For Customer’s Own Material (COM) and Customer’s Own Leather (COL) orders, the production lead time begins once your material is received at the manufacturing facility.

USA & International Shipping

At this time, we ship to Canadian addresses only. We aren’t able to ship to the United States or international destinations, but we’re actively reviewing options to broaden our reach and will share updates as they become available.

A Note on Lead Times

Lead times shown on product are approximate and don’t guarantee a precise delivery date. While we strive to provide accurate information, factors beyond our control, such as customs clearance, production schedules, weather, and other unforeseen events, may affect delivery timelines.

Questions About Your Order

If you’ve placed an order and would like an update, email us anytime at support@habitus.ca. We check email regularly and aim to respond quickly. Your peace of mind matters to us.